Guest Expert:

T. Scott Gross, CSP   (About T. Scott)

The Program:

T. Scott Gross will fill you with put-them-to-work ideas that will pump up your marketing efforts and build your brand. Scott has made all the mistakes as well as discovering a number of incredible ideas while on the road to creating his unique marketing system. He'll show us the shortcuts on the road to success. This teleseminar will be a backstage tour of one of our most interesting NSA colleagues. Join us for an hour of fun wrapped around serious business as we visit the creator of "Positively Outrageous Service." (A portion of the proceeds go to Ronald McDonald House)

You will learn:

• Scott's biggest mistake and what can you learn from it.
• Three things a successful speaker *must* have.
• How to create a unique marketing package.
• The exact steps in Scott's marketing system.
• How, what and why to revise bureau contracts.
• How to maximize the treasure in your database.
• Unusual approaches to product creation and sales.
• How to continue your marketing effort after the engagement.

   

About our guest expert:

T. Scott Gross is the internationally recognized expert on the subject of customer service, specifically Positively Outrageous Service. A speaker, trainer, and author, Scott has presented to a wide range of businesses and organizations including Federal Express, Southwest Airlines, DoubleTree Hotels, and State Farm. His tips and techniques for providing and getting Positively Outrageous Service are detailed in OUTRAGEOUS: Unforgettable Service...Guilt-Free Selling.

Scott is also the author of Borrowed Dreams...The Roughest, Toughest Jobs on the Planet...and What I Learned from Working Them and Positively Outrageous Service.

www.tscottgross.com